You are entitled to communication aids, interpretive services and other accommodations that help you to participate in Metro programs and decisions. Metro complies with all federal nondiscrimination laws.
Accessibility for people with disabilities
Metro generally provides aids and services upon request to persons with disabilities so they can participate equally in programs, services and activities. All Metro meetings are wheelchair accessible. Individuals with service animals are welcome at Metro facilities, even where pets are generally prohibited.
If you need a communication aid, sign language interpreter or other accommodation, call 503-797-1890 or TDD/TTY 503-797-1804 five business days in advance.
Services available to people who are not proficient in English
Metro provides information about Metro’s programs and services in Arabic, Chinese, Hmong, Japanese, Khmer Cambodian, Korean, Laotian, Nepali, Persian, Romanian, Russian, Somali, Spanish, Tagalog, Ukrainian and Vietnamese.
Metro can answer your question about a program or service in up to 180 languages. Call 503-797-1890 and indicate the language you speak. If you need a language interpreter at a public meeting, call 503-797-1890 (8 a.m. to 5 p.m. weekdays) five business days in advance.
Find information in your language
Metro respects civil rights
Metro fully complies with Title VI of the Civil Rights Act of 1964 that requires that no person be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination on the basis of race, color or national origin under any program or activity for which Metro receives federal financial assistance.
Metro fully complies with Title II of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act that requires that no otherwise qualified individual with a disability be excluded from the participation in, be denied the benefits of, or be subjected to discrimination solely by reason of their disability under any program or activity for which Metro receives federal financial assistance.
If you believe you have been discriminated against regarding the receipt of benefits or services because of race, color, national origin, sex, age, disability or income level, you have the right to file a complaint with Metro.
What should you do if you have a complaint?
If you believe that you have been discriminated against, you may exercise your right to file a complaint with Metro. Every effort will be made to resolve complaints.
Submit a complaint via one of the following methods:
- fill out the discrimination complaint form
- for complaints of discrimination because of race, color, national origin, sex, age or income level:
- email [email protected]
- mail to Clifford Higgins, Title VI coordinator, Metro, 600 NE Grand Ave., Portland, OR 97232
- call 503-813-7514
- fax 503-797-1797
- for complaints of discrimination because disability:
- email [email protected]
- mail to Mary Rowe, ADA coordinator, Metro, 600 NE Grand Ave., Portland, OR 97232
- call 503-797-1570
- visit Metro's administrative office at 600 NE Grand Ave. in Portland.
What are the laws?
Federal and state law and Metro policies ensure that the agency’s activities respect and protect the civil rights of all residents. These laws include:
- Title VI of the Civil Rights Act of 1964 is federal law covering programs and services that receive federal money. It declares that no person shall be discriminated against or denied benefits on the basis of race, color or national origin. Under Title VI, people not proficient in English are entitled to assistance to access critical information about Metro.
- The Executive Order on Environmental Justice directs agencies to identify and address disproportionately high and adverse human health and environmental effects of their activities on minority populations and low-income populations.
- Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 prohibit discrimination based on disability.
- The Federal-Aid Highway Act of 1973 is federal law covering programs and services that receive federal transportation money, prohibiting discrimination based on sex.
- The Age Discrimination Act of 1975 is federal law covering programs and services that receive federal money, prohibiting discrimination based on age.
Metro is committed to serving the public with the highest level of integrity and respect. If you have comments or suggestions on how to improve Metro’s commitment to nondiscrimination in services, or how to better serve the needs of people with disabilities or people who are not proficient in English, we would like to hear from you. Email your comments, along with contact information, to [email protected].