Metro complies with all federal nondiscrimination laws. You are entitled to free communication aids, language access services and other accommodations that help you participate in Metro programs and activities.
Accessibility for people with disabilities
Audio aids and services are available upon request for persons with disabilities to ensure that they can meaningfully participate in programs, services and activities. All Metro meetings are wheelchair accessible. Individuals with service animals are welcome at all Metro facilities, even where pets are generally prohibited. If you need a communication aid, sign language interpreter or other accommodation, email [email protected] or call TDD/TTY 503-797-1804 72 hours in advance.
Learn more about Metro's accessibility services
Services available to people with limited English proficiency
Metro ensures the agency’s programs and services are available in the following languages: Arabic, Chinese, Hindi, Hmong, Japanese, Khmer Cambodian, Korean, Laotian, Nepali, Persian, Romanian, Russian, Somali, Spanish, Tagalog, Telugu, Thai, Ukrainian and Vietnamese.
Find information in your language
Metro respects civil rights
Metro fully complies with Title VI of the Civil Rights Act of 1964 and subsequent statutes requiring no person be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination on the basis of race, color, national origin, age, sex, disability, income level or Limited English Proficiency under any program or activity for which Metro administers.
Metro fully complies with Title II of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act that requires that no otherwise qualified individual with a disability be excluded from the participation in, be denied the benefits of, or be subjected to discrimination solely by reason of their disability under any program or activity for which Metro receives federal financial assistance.
How do I submit a complaint?
You have the right to file a complaint with Metro if you believe you have been discriminated against regarding the receipt of benefits or services because of race, color, national origin, sex, age, disability, income level, or limited English Proficiency. Every effort will be made to address complaints Metro offers multiple submission options for discrimination complaints.
For complaints based on race, color, national origin, sex, age, income level or Limited English Proficiency, you can:
- Submit an electronic complaint form
- Submit a pdf discrimination complaint form to [email protected]
- Mail a complaint form to the Title VI Specialist, Metro, 600 NE Grand Ave., Portland, OR 97232
- Call 503-797-1555
- Visit Metro's administrative office at 600 NE Grand Ave. in Portland.
For complaints of discrimination because of disability, you can:
- Submit ADA discrimination complaint form
- Email [email protected]
- Mail a complaint to Heather Buczek, ADA coordinator and Accessibility Program Manager, Metro, 600 NE Grand Ave., Portland, OR 97232
- Call 971-940-3157 or 503-797-1804 TDD
- Visit Metro's administrative office at 600 NE Grand Ave. in Portland.
Feedback wanted
Metro is committed to serving the public with the highest level of integrity and respect. If you have comments or suggestions on how to improve Metro’s commitment to nondiscrimination in services , or how to better serve the needs of people with disabilities or people who are not proficient in English, we would like to hear from you. Email your comments, along with contact information, to [email protected].