You are entitled to interpretive services and other accommodations that enable you to participate in Metro programs and decisions. Metro complies with all federal nondiscrimination laws.
Services available to people who are not proficient in English
Metro provides information about Metro’s programs and services in Arabic, Chinese, Hmong, Japanese, Korean, Mon-Khmer Cambodian, Romanian, Russian, Somali, Spanish, Tagalog, Ukrainian and Vietnamese.
Metro can answer your question about a program or service in up to 180 languages. Call 503-797-1700 and indicate the language you speak.
If you need a language interpreter at a public meeting, call 503-797-1700 (8 a.m. to 5 p.m. weekdays) five business days in advance of the meeting to accommodate your request.
Find information in your language
Accessibility for people with disabilities
Metro provides services or accommodations upon request to persons with disabilities and people who need an interpreter at public meetings. All Metro meetings are wheelchair accessible.
If you need a sign language interpreter or communication aid, call 503-797-1700 or TDD/TTY 503-797-1804 five business days in advance.
What should you do if you have a complaint?
If you believe that you have been discriminated against, you may exercise your right to file a complaint with Metro. Every effort will be made to resolve complaints.
To submit a complaint:
What are the laws?
Federal and state law and Metro policies ensure that the agency’s activities respect and protect the civil rights of all residents. These laws include:
- Title VI of the Civil Rights Act of 1964 is federal law covering programs and services that receive federal money. It declares that no person shall be discriminated against or denied benefits on the basis of race, color or national origin.
- The Executive Order on Environmental Justice directs agencies to identify and address disproportionately high and adverse human health and environmental effects of their activities on minority populations and low-income populations.
- The Americans with Disabilities Act prohibits discrimination based on disability.
What does Title VI mean to you?
Title VI and related laws require that no person in the United States of America shall, on the grounds of race, color, national origin, disability, sex or age, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which Metro receives federal financial assistance.
Under Title VI, if you are not proficient in English, you are entitled to assistance to access critical information about Metro.
Metro respects civil rights
Metro fully complies with Title VI of the Civil Rights Act of 1964 that bans discrimination on the basis of race, color or national origin. If you believe you have been discriminated against regarding the receipt of benefits or services because of race, color, national origin, sex, age, disability or income level, you have the right to file a complaint with Metro.
Metro is committed to serving the public with the highest level of integrity and respect. If you have comments or suggestions on how to improve Metro’s commitment to nondiscrimination in services, or how to better serve the needs of persons who are not proficient in English or persons with disabilities, we would like to hear from you. Please email your comments, along with contact information, to firstname.lastname@example.org.