Skip to page content
  • Go to the main menu
  • Go to the search form
Metro

Main menu

▼
Open menu
▲
Close menu
  • Parks + Venues
    +
    Open this submenu
    −
    Close this submenu
    • Parks
      +
      Open this submenu
      −
      Close this submenu
      • Oxbow Regional Park
        +
        Open this submenu
        −
        Close this submenu
        • Camping at Oxbow
      • Blue Lake Regional Park
      • Smith and Bybee Wetlands Natural Area
      • Graham Oaks Nature Park
      • Cooper Mountain Nature Park
      • Mount Talbert Nature Park
      • Scouters Mountain Nature Park
      • Chehalem Ridge Nature Park
      • Canemah Bluff Nature Park
      • Newell Creek Canyon Nature Park
      • Orenco Woods Nature Park
      • Killin Wetlands Nature Park
      • Howell Territorial Park
      • Mason Hill Park
      • Broughton Beach
      • Glendoveer Golf Course and Nature Trail
      • Farmington Paddle Launch
      • Boat ramps
        +
        Open this submenu
        −
        Close this submenu
        • Chinook Landing Marine Park
        • M. James Gleason Memorial Boat Ramp
        • Sauvie Island Boat Ramp
      • Disc golf course

      • Parks and nature activities
        +
        Open this submenu
        −
        Close this submenu
        • Guided nature activities
        • Nature learning resources
      • Picnics and special use
        +
        Open this submenu
        −
        Close this submenu
        • Picnics at Blue Lake
        • Picnics at Oxbow
        • Picnics at Graham Oaks
        • Picnics at Mount Talbert
        • Picnics at Scouters Mountain
        • Picnics at Chehalem Ridge
        • Caterers and amusement providers
        • Special use permits
      • Water safety
      • Pets policy
      • Hunting policy
    • Venues
      +
      Open this submenu
      −
      Close this submenu
      • Oregon Convention Center
        +
        Open this submenu
        −
        Close this submenu
        • Oregon Convention Center hotel
          +
          Open this submenu
          −
          Close this submenu
          • Jobs and job training
          • Economic impact
          • Global reach
          • Hotel progress
      • Oregon Zoo
      • Portland Expo Center
      • Portland'5 Centers for the Arts
    • Historic cemeteries
      +
      Open this submenu
      −
      Close this submenu
      • Services and fees
      • Visit the cemeteries
      • History of Metro's cemeteries

      • Brainard Cemetery
      • Columbia Pioneer Cemetery
      • Douglass Cemetery
      • Escobar Cemetery
      • Grand Army of the Republic Cemetery
      • Gresham Pioneer Cemetery
      • Jones Cemetery
      • Lone Fir Cemetery
        +
        Open this submenu
        −
        Close this submenu
        • Chestnut Grove Memorial Garden
      • Mountain View Corbett Cemetery
      • Mountain View Stark Cemetery
      • Multnomah Park Cemetery
      • Pleasant Home Cemetery
      • Powell Grove Cemetery
      • White Birch Cemetery
    • man and boy walking on trail at Oxbow Regional Park
      Buy a parks pass
  • Tools + Services
    +
    Open this submenu
    −
    Close this submenu
    • Tools for Living
      +
      Open this submenu
      −
      Close this submenu
      • Garbage and recycling
        +
        Open this submenu
        −
        Close this submenu
        • Find a recycler
        • Find your hauler
        • Metro Central transfer station
        • Metro South transfer station
          +
          Open this submenu
          −
          Close this submenu
          • Metro South trash cam
        • Code of conduct
        • Prep your load and pay less
        • Recycling at home
          +
          Open this submenu
          −
          Close this submenu
          • Home recycling collection
          • Glass
          • Metal
          • Plastic
          • Paper
          • Christmas tree recycling
        • Reducing waste at home
          +
          Open this submenu
          −
          Close this submenu
          • Waste-wise holidays
          • Stop junk mail
          • Back to school tips
        • Neighborhood collection events
          +
          Open this submenu
          −
          Close this submenu
          • 2025 neighborhood collection event schedule
        • Report dumped garbage
          +
          Open this submenu
          −
          Close this submenu
          • RID Patrol work transition program
        • Ask an expert
      • Healthy home
        +
        Open this submenu
        −
        Close this submenu
        • Household hazardous waste disposal
          +
          Open this submenu
          −
          Close this submenu
          • Adhesives and glues
          • Aerosols
          • Air fresheners and deodorizers
          • Ammunition
          • Antifreeze
          • Arts and crafts supplies
          • Asbestos
          • Batteries, auto
          • Batteries, household
          • Bleach
          • Brake fluid
          • Carpet and rug cleaners
          • Chemistry sets
          • Cleaners, all-purpose
          • Degreasers
          • Detergents, dishwashing or laundry
          • Disinfectants
          • Drain cleaners
          • Fertilizers, chemical
          • Fingernail polish and remover
          • Flea control
          • Gasoline, kerosene and diesel fuel
          • Hair products
          • Hand cleaners, mechanic or painter
          • Lighter fluid, charcoal
          • Lubricating oils
          • Medicines, unwanted or expired drugs
          • Mercury- and PCB-containing items
          • Moss killer
          • Mothballs and moth crystals
          • Motor oil and oil filters
          • Oven cleaners
          • Paint and clear wood finish
          • Paint strippers or paint scrapings
          • Paint thinners
          • Paint, water-based
          • Pesticides
          • Photographic chemicals
          • Polishes and cleaners, metal
          • Polishes and waxes, wood furniture and floors
          • Polishes, cleaners or waxes, automotive
          • Polishes, shoe
          • Pool or spa chemicals
          • Septic tank cleaners
          • Smoke detectors, ionizing type
          • Soot remover or creosote destroyer
          • Stain and spot removers
          • Transmission fluid
          • Windshield wiper solution
          • Wood preservatives
        • Green cleaning
          +
          Open this submenu
          −
          Close this submenu
          • Air fresheners and deodorizers
          • All-purpose cleaners
          • Aluminum cleaners
          • Antiseptic soap spray
          • Bathroom soft scrub
          • Bronze, brass and copper cleaner
          • Chrome cleaner
          • Coffee maker cleaner
          • Countertop and appliance top cleaner
          • Dish soap
          • Disinfectants
          • Drain cleaner
          • Floor cleaners
          • Glass and window cleaners
          • Hand cleaner
          • Laundry bleach
          • Laundry cleaners
          • Leather cleaner
          • Oven cleaners
          • Scouring powder and paste
          • Silver cleaners
          • Spot and stain removers
          • Toilet bowl cleaners
          • Tub and tile cleaner
          • Urine stain removers
          • Wall cleaner
          • Wallpaper cleaner
          • Wet spotter
          • Windshield wiper fluid
          • Wood cleaners
          • Wood furniture polish
        • Home pest control
          +
          Open this submenu
          −
          Close this submenu
          • Ants
          • Asthma, pests and pesticides
          • Cockroaches
          • Fleas and ticks
          • Fruit flies
          • Mice and rats
          • Moths
          • Spiders
        • Buying safer cleaners
        • Safe personal care products
        • Storm and fire cleanup
        • Online learning
        • MetroPaint
          +
          Open this submenu
          −
          Close this submenu
          • Retail locations
          • Colors and product information
          • MetroPaint Outlet
          • MetroPaint virtual painter
            +
            Open this submenu
            −
            Close this submenu
            • Living room
            • Bedroom
            • Dining room
            • Entrance
            • Upload a photo
      • Yard and garden
        +
        Open this submenu
        −
        Close this submenu
        • Learning gardens
        • Garden basics
          +
          Open this submenu
          −
          Close this submenu
          • Soil amendments
          • Mulch matters
          • Soil prep for your edible garden
          • Watering tips
        • Garden problems
          +
          Open this submenu
          −
          Close this submenu
          • Azalea lace bug
          • Aphids
          • Cabbage butterflies and leaf miners
          • Mosquitoes
          • Moles, voles and gophers
          • Slugs and snails
          • Yellowjackets
          • Wildlife issues
          • Lawn moss
          • Black spot, rust and rot
          • Powdery mildew
          • Weeds
          • Proper disposal of pesticides
        • Lawn
          +
          Open this submenu
          −
          Close this submenu
          • Mow
          • Grow
          • Water
          • Weed
          • Lawn alternatives
        • Plants
          +
          Open this submenu
          −
          Close this submenu
          • Native plants
          • Plant a shrub
          • Plant a tree
          • Fall and winter gardening
          • Growing roses
          • Getting started with edibles
        • Backyard habitat
          +
          Open this submenu
          −
          Close this submenu
          • Beneficial bugs
          • Pollinators
          • Protecting songbirds
          • Feeding and caring for wildlife
        • Composting
          +
          Open this submenu
          −
          Close this submenu
          • Composting methods
          • Tips for composting success
          • Compost trouble-shooting
          • Build a compost bin
          • Worm composting
          • Worm bin trouble-shooting
        • Grow Smart, Grow Safe
        • Garden pledge
    • Tools for working
      +
      Open this submenu
      −
      Close this submenu
      • Asbestos information for transfer station customers
      • Guide to construction salvage and recycling
      • Guide to managing paint waste
      • Guide to recycling and waste reduction at work
        +
        Open this submenu
        −
        Close this submenu
        • Guide to choosing single-use service ware
      • Business hazardous waste disposal program
        +
        Open this submenu
        −
        Close this submenu
        • Business hazardous waste disposal signup
      • Reducing food waste
        +
        Open this submenu
        −
        Close this submenu
        • Preventing food waste
        • Donating food
        • Composting food scraps
          +
          Open this submenu
          −
          Close this submenu
          • Composting options outside the Portland metropolitan area
        • Food scraps separation policy
        • Local success stories
      • Regional contractor's business license
        +
        Open this submenu
        −
        Close this submenu
        • Contractor's business license application and renewal
        • Contractor's business license lookup
      • Tools for haulers and facility operators
        +
        Open this submenu
        −
        Close this submenu
        • Accounts for haulers
        • Construction waste
        • Special waste disposal
        • Regional solid waste facilities
        • Forms for solid waste facilities
        • Rules, procedures and guidance
        • Solid Waste Information System
        • Solid waste authorizations
          +
          Open this submenu
          −
          Close this submenu
          • Solid waste facility complaint form
          • License for Grimm’s Fuel Company
            +
            Open this submenu
            −
            Close this submenu
            • Updates
        • Solid waste enforcement
        • Public notices for garbage and recycling facilities
      • Travel options for employers
    • Tools for Partners
      +
      Open this submenu
      −
      Close this submenu
      • Grants and resources
        +
        Open this submenu
        −
        Close this submenu
        • 2040 planning and development grants
          +
          Open this submenu
          −
          Close this submenu
          • Past grant cycles
        • Brownfields assessment grants
          +
          Open this submenu
          −
          Close this submenu
          • Background
        • Civic engagement grants
        • Climate pollution reduction planning grants
        • Community enhancement grants
          +
          Open this submenu
          −
          Close this submenu
          • Metro Central Enhancement Grants
        • Community Placemaking grants
          +
          Open this submenu
          −
          Close this submenu
          • How to apply
          • 2023 grantees
          • 2022 grantees
          • 2021 grantees
          • 2020 grantees
          • 2019 grantees
          • 2018 grantees
          • 2017 grantees
        • Cooling corridors study
        • Housing and homelessness resources
        • Investment and Innovation grants
          +
          Open this submenu
          −
          Close this submenu
          • Past grant cycles
        • Landlord incentives
        • Large-scale community visions
        • Local share
        • Nature grants
          +
          Open this submenu
          −
          Close this submenu
          • Capital grants
          • Community choice grants
          • Community stewardship and restoration grants
          • Nature education grants
        • Parks and Nature community partnerships
        • Partnerships and social innovation program
        • Regional Refresh Fund
          +
          Open this submenu
          −
          Close this submenu
          • Frequently asked questions
        • Regional Travel Options program
          +
          Open this submenu
          −
          Close this submenu
          • Safe Routes to School program
            +
            Open this submenu
            −
            Close this submenu
            • Safe Routes to School safety campaign toolkit
        • Transit-Oriented Development Program
      • Guides and tools
        +
        Open this submenu
        −
        Close this submenu
        • Community Investment Toolkit
        • Designing livable streets and trails
          +
          Open this submenu
          −
          Close this submenu
          • Conversations about performance-based design
        • Economic Value Atlas
        • Greater Portland Economic Recovery Plan
        • Guide to equitable housing
          +
          Open this submenu
          −
          Close this submenu
          • Build Small Coalition
        • Jurisdictional transfer assessment
        • Local transportation system plans
        • Mobility Corridors Atlas
        • Planning parks with communities of color
        • Regional Traffic and Transportation Class
        • Safe Routes to School Framework
        • Site readiness toolkit
        • Social Vulnerability Explorer
      • Education resources
        +
        Open this submenu
        −
        Close this submenu
        • Resource conservation and recycling education
          +
          Open this submenu
          −
          Close this submenu
          • Elementary school classroom presentations
          • Middle and high school classroom presentations
          • Distance learning
            +
            Open this submenu
            −
            Close this submenu
            • Elementary online learning
            • Middle and high school online learning
            • Community and family online education
          • Publication library
          • Community workshops and events
          • Meet the educators
      • Data Resource Center
        +
        Open this submenu
        −
        Close this submenu
        • RLIS Live
        • MetroMap
        • Aerial photography
          +
          Open this submenu
          −
          Close this submenu
          • Regional Aerial Photo Consortium
        • Unmanned Aircraft System program
        • Annexation and boundary changes
          +
          Open this submenu
          −
          Close this submenu
          • Annexation search tool
    • Small thumbnail of a Metro map
      Regional Land Information System
  • What's Happening
    +
    Open this submenu
    −
    Close this submenu
    • Metro News
      +
      Open this submenu
      −
      Close this submenu
      • All Metro news
      • Housing news
      • Land and transportation news
      • Parks and nature news
      • Home and garbage news
      • Venues news
      • Resources for journalists
    • Public projects
      +
      Open this submenu
      −
      Close this submenu
      • Willamette Cove cleanup and nature park
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Site history
        • Park planning
        • The cleanup
      • Future of Supportive Housing Services
      • Tualatin Valley Highway transit project
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Community engagement
        • Equitable development
        • Steering committee
      • 2024 growth management decision
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Expansion proposal
        • Roundtable
        • Youth cohort
      • Regional housing coordination strategy
        +
        Open this submenu
        −
        Close this submenu
        • Background
      • Expo Future project
        +
        Open this submenu
        −
        Close this submenu
        • Phase two
        • Development information
        • Project background
        • Site history
      • Blue Lake Regional Park improvements
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Project updates
        • Timeline
      • Affordable housing bond program
        +
        Open this submenu
        −
        Close this submenu
        • Progress
        • Site acquisition
        • Background
        • Racial equity
        • Oversight
        • Common questions
      • Supportive housing services
        +
        Open this submenu
        −
        Close this submenu
        • Progress
        • Racial equity
        • Regional coordination
        • Funding
        • Oversight
        • Stories
        • Common questions
      • Supportive housing services tax
        +
        Open this submenu
        −
        Close this submenu
        • Tax preparer resources
        • Tax data and analysis
        • Codes and rules
      • 2028-30 Regional flexible funding allocation
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Funding priorities
        • New project bond
        • Step 2
      • 82nd Avenue transit project
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Development strategy
        • Steering committee
      • Community connector transit study
      • Regional Transportation Demand Management strategy
        +
        Open this submenu
        −
        Close this submenu
        • Regional goals
        • Timeline
      • Honoring untold stories at Lone Fir Cemetery
        +
        Open this submenu
        −
        Close this submenu
        • Community engagement
        • Timeline
        • Patient recognition
      • Parks and nature investments
        +
        Open this submenu
        −
        Close this submenu
        • About
        • History
        • Funding
        • Vision
        • Equity
        • Oversight
        • Leadership
      • Regional system facilities plan
        +
        Open this submenu
        −
        Close this submenu
        • Background
        • Engagement
        • Values and outcomes
        • Gap analysis
        • Scenario development
        • Draft plan
      • Bulky Waste collection service improvements
        +
        Open this submenu
        −
        Close this submenu
        • Bulky waste policy
        • Collection study
      • Metro's commitment to Black lives
        +
        Open this submenu
        −
        Close this submenu
        • Policing
    • Calendar
      +
      Open this submenu
      −
      Close this submenu
      • calendar pictogram
        View meetings and events
    • Subscribe
      +
      Open this submenu
      −
      Close this submenu
      • newspaper pictogram
        Get news by email
  • About Metro
    +
    Open this submenu
    −
    Close this submenu
    • Regional leadership
      +
      Open this submenu
      −
      Close this submenu
      • What is Metro?
        +
        Open this submenu
        −
        Close this submenu
        • Cities and counties in the region
      • Metro Council
        +
        Open this submenu
        −
        Close this submenu
        • Council President Lynn Peterson
        • Councilor Ashton Simpson
        • Councilor Christine Lewis
        • Councilor Gerritt Rosenthal
        • Councilor Juan Carlos González
        • Councilor Mary Nolan
        • Councilor Duncan Hwang

        • How to give testimony
        • Find your councilor
      • Metro Auditor
        +
        Open this submenu
        −
        Close this submenu
        • About the Metro Auditor
          +
          Open this submenu
          −
          Close this submenu
          • Mission and authority
          • Process
          • Auditing standards
          • Audit Committee
        • Audits
          +
          Open this submenu
          −
          Close this submenu
          • Audit recommendations
        • Accountability Hotline
      • Metropolitan Exposition Recreation Commission
        +
        Open this submenu
        −
        Close this submenu
        • Commissioners
        • Materials archive
      • Metro advisory committees
        +
        Open this submenu
        −
        Close this submenu
        • Committee on Disability Inclusion
        • Committee on Racial Equity
        • Future Vision Commission
        • Joint Policy Advisory Committee on Transportation
          +
          Open this submenu
          −
          Close this submenu
          • How to give testimony
          • Meeting materials archive
        • Metro Policy Advisory Committee
          +
          Open this submenu
          −
          Close this submenu
          • How to give testimony
          • Meeting materials archive
        • Metro Technical Advisory Committee
        • Public Engagement Review Committee
        • Regional Waste Advisory Committee
        • Smith and Bybee Wetlands Advisory Committee
        • Transit-Oriented Development Steering Committee
        • Transportation Policy Alternatives Committee
          +
          Open this submenu
          −
          Close this submenu
          • TPAC materials archive
          • TransPort
      • Diversity, equity and inclusion
        +
        Open this submenu
        −
        Close this submenu
        • Know your rights
          +
          Open this submenu
          −
          Close this submenu
          • Complaint procedures
        • Accessibility at Metro
          +
          Open this submenu
          −
          Close this submenu
          • ADA public notice
          • Request an accommodation
          • Accessibility projects
          • Website accessibility
          • ADA grievance procedure
            +
            Open this submenu
            −
            Close this submenu
            • File an ADA complaint
        • Language hub
          +
          Open this submenu
          −
          Close this submenu
          • Arabic
          • Cambodian
          • Chinese
          • Hindi
          • Hmong
          • Japanese
          • Korean
          • Laotian
          • Nepali
          • Persian
          • Romanian
          • Russian
          • Somali
          • Spanish
          • Tagalog
          • Telugu
          • Thai
          • Ukrainian
          • Vietnamese
        • Public engagement
        • Equity strategy
        • Equity Dashboard
          +
          Open this submenu
          −
          Close this submenu
          • Workforce demographics
          • Job classifications
          • Employment status
          • Payscale
          • Recruitment
          • Retention
        • Construction Career Pathways
      • Public records
    • How Metro works
      +
      Open this submenu
      −
      Close this submenu
      • Organizational structure
      • Finances and funding
        +
        Open this submenu
        −
        Close this submenu
        • Financial reports
        • Metro budget
        • Property tax information
        • Income tax information
        • Investment Advisory Board
      • Metro Code
        +
        Open this submenu
        −
        Close this submenu
        • Metro administrative rules
      • Green Metro
        +
        Open this submenu
        −
        Close this submenu
        • Green Metro featured projects
      • Contract opportunities
        +
        Open this submenu
        −
        Close this submenu
        • Current requests for bids and proposals
        • Doing business with Metro
          +
          Open this submenu
          −
          Close this submenu
          • Large construction contracts
        • Equity in contracting
      • Jobs
        +
        Open this submenu
        −
        Close this submenu
        • How to apply
        • Benefits
        • Pay
          +
          Open this submenu
          −
          Close this submenu
          • Classification descriptions
        • Labor unions
        • Diversity and equity
        • Training and development
        • Veterans' preference
        • First Opportunity program
        • Internships
          +
          Open this submenu
          −
          Close this submenu
          • Applying for internships
          • Types of internships
          • Garbage and recycling internships
        • Variable hour jobs
    • Library
      +
      Open this submenu
      −
      Close this submenu
      • Land use shelf
      • Transportation shelf
      • Nature shelf
      • Garbage and recycling shelf
      • Regional research shelf
      • Archives and special collections
    • photo of boats at Blue Lake
      Metro by the numbers

Search form

Metro News

Subscribe
 
  • العربية

Where all roads converge: housing case management

Man with red shirt and khakis sitting on steps
Metro logo

Where all roads converge: housing case management

By Lauren Everett
Nov. 14, 2022 9:50 a.m.

Bylined articles are written by Metro staff and do not necessarily represent the opinions of Metro or the Metro Council. Learn more

Michael Davis navigates through a corridor of tall weeds, yellowing in the summer sun. A series of winding paths lead to different parts of the encampment, spread out in a wild area beside a storage facility in Forest Grove. This is where Ed and Stacy live -- outdoors. The threshold of their home is a patchwork of tarps and a picket gate that opens onto an outdoor living area in the shade beside a stream. Nautical figurines displayed around the yard remind Stacy of her father, who was a fisherman. Their young cat, Meow Meow, meanders around. 

Man in red shirt with short grey hair cradling black and white cat

Ed and Stacy have been a couple for 20 years, and have been living outdoors for seven, mostly in Forest Grove. They both have health issues and injuries that impact their ability to work. Finding a home indoors has become increasingly urgent over the past few years, especially after Stacy suffered a head injury that left her with memory problems and seizures. She has also experienced many traumatic events throughout her life, including deaths in the family, sexual abuse and mental health hospitalization.

Today, Michael is helping them prepare to move into their new home – a nearby apartment they were recently approved for. In addition to rent assistance, the couple has a small stipend to help pay for things like furniture and other necessities before moving in, and they discuss different options with Michael. The fund also pays for things like the fees for Stacy to get her first Oregon driver’s license, which could be helpful in her eventual job search. The rent assistance, stipend and case management services are all paid for by Metro’s supportive housing services fund. 

“I’m so excited I can hardly see straight. It’s like, for real? Is this really real? Yes it is, it’s real,” Stacy said, reflecting on the upcoming move.  She’s looking forward to simple comforts like making dinner in a Crockpot, taking baths, and cuddling with Ed. Ed points out that the transition to apartment life will be a big one, but he’s confident they can get through it together. 

Michael is also here to support them through this life changing transition. As a housing case manager for the Immigrant and Refugee Community Organization in Washington County, he not only connects people with housing and rent assistance, he helps them with many other aspects of their life. 

“There is no way for me to put into words just how crucial this role is in the whole program,” he explains, “because you really are that center point where all roads are converging.” 

Program participants are referred to IRCO and Michael through the county’s homelessness system intake process and also by word-of-mouth. He has a caseload of 20 households at a time and also does intake for the county’s homelessness management system. Some participants have lost income or can’t keep up with rent increases, such as a retired postal worker whose pension isn’t enough to cover rent. Domestic violence is also a major cause of housing instability, making up about 65% of Michael’s cases. He also works with people who have lived unsheltered for long periods of time and would be considered chronically homeless.

Tackling the challenge of housing placement: “You tell him the situation, he gets it going”

At the beginning of their housing journey, Michael helps people look for a new home, fill out applications and apply for a rent assistance voucher. Finding a place to live can be a challenge in the current rental housing market, where many new arrivals with high incomes mean apartments are often rented immediately after being listed. Additionally, his clients often face barriers like credit scores below what landlords require, no rental history, or past involvement with the justice system. Having rent assistance from the County has been effective with many landlords who are initially reluctant to rent to some prospective tenants. 

Man in maroon shirt with glasses sitting at computer and typing on keyboard

Anthony is from Beaverton and was couch-surfing with family after losing his housing until a friend told him about IRCO’s program. He reached out to Michael and was amazed at how quickly he was accepted into the program and was able to find housing. He explained that, compared to other programs he has worked with, Michael is very engaged. You don’t have to call a bunch of times before you get a response. He’s been in his new home for two weeks and is looking forward to getting a job and going back to school for his associate’s degree in business.

Tianna is another of Michael’s clients. She recently moved from Salem with her three kids to escape a domestic violence situation. Soon after, her car broke down and she wasn’t able to continue her delivery job. She also found herself in an unsafe situation with the acquaintance who co-signed her lease – a necessity because of her low credit score. Michael worked quickly to get her a rent voucher and apply for apartments. Her application for a house she wanted was denied due to her credit, but Michael remains hopeful the voucher will help with the issue. 

“Working with Michael, he gets the job done quick. You tell him the situation, he gets it going,” Tianna said. 

Beyond housing placement support: “I’m here for you and you’re worth it”

Once someone is stabilized in housing, Michael helps with practical things like setting up a utility account, job applications and resumes, and getting furniture for their new home. He also makes sure program participants have access to mental health counseling if needed. Perhaps most importantly, he offers emotional support. This ranges from reassuring a participant who has been unhoused for a long period that they deserve housing and reminding them about dreams and goals to just being available for a check-in when needed. 

He also helps people build up their confidence in themselves. For example, he might ask someone to tell him about a project they’ve done in the past – perhaps something in an encampment - and points out how that achievement shows intelligence and skill. 

“There's a lot of reeducation of the individual to say, ‘hey, you can do this. I'm here for you and you're worth it’,” he explained. 

Cultivating trust and a sense of comradery is key to how Michael approaches this work: “One of the things I tell everybody on my caseload is that I'm not just a case manager, I'm your friend. Our paths have merged and we're on this journey together.” In addition to 29 years of experience as a case worker with unhoused people, Michael has also experienced homelessness on three different occasions in his life. This gives him a deep understanding of both the stresses and survival skills associated with homelessness. 

He compares surviving on the street to having many files running and open at once in your head. Tasks that might seems simple to a housed person – such as taking a shower – require strategy and planning. For those who also struggle with substance abuse, that makes a difficult situation even more challenging. Then “if one negative thing happens,” he explained, “everything just begins to crash after that. And then it becomes a vicious cycle that causes you to just want to give up.” The mental exhaustion of this constant survival process takes a toll and makes it difficult to prioritize finding services and getting off the streets. 

Man in red shirt with short grey hair and woman in blue tank top standing together

Ed also described how difficult it is to look towards the future while focusing on daily survival tasks like finding firewood and food. He looks forward to being able to spend his time on other things once he and Stacy move into their apartment, including helping Stacy improve her health and hopefully find a job.

The couple was assigned to Michael’s caseload after attending a housing fair in Forest Grove. They had been notified about the event by an outreach worker who periodically visits the encampment. After several attempts to get connected with housing and services over the past few years that eventually fizzled out when contact with the case worker stopped, Ed says this time seems different, with a smoother process. They have high praise for Michael, who describes the relationship as more of a friendship.  

Bringing it together: “There’s my brother or sister whose life has changed”

Steve was also assigned to Michael’s case load after attending the housing fair. His wife died from cancer seven years ago and things started to deteriorate for him, eventually leading into homelessness. Health issues have made it difficult for him to work and he’s been trying to get approved for disability for years. He’s spent most nights in a field by himself, struggling with depression that’s made him want to avoid being around other people. 

A recent emotional low point made Steve realize he wants to get his life on track and be a father to his son. He moved into the encampment to transition back into society and look for housing in Forest Grove, near his son, in the town where his father also grew up. Now, after only three weeks in the camp, everything is looking up. 

Steve is excited about his new apartment, finally getting approved for disability, and looks forward to “being able to organize [his] life so this can never happen again.” He imagines what it might be like one day in the future, driving by the camp site and being reminded of a different time in his life. He credits Michael with working after hours to get him into housing quickly in a difficult rental market, where the first two apartments he looked at were rented within minutes. 

Man with long hair and beard wearing Harley-Davidson shirt and gesturing

Move-in day is always emotional. “We get the keys and we walk into the living room, they’re in tears and they’re just like…they don’t even know what to say.” For Michael, this moment is deeply moving: “I've been doing this kind of work for 29 years, but even today, I can't do it without crying because there's my brother or sister whose life has changed.”

He gives folks about a week to settle in before reaching out to talk about the next phase in their case plan, such as looking for a job or going to college. What he often finds is that program participants start doing this work on their own once they’re housed. “What people in society don’t realize is people on the street have it figured out,” he said. “What they don’t know is how to get over the obstacle of being on the street.”

Related stories 
A new beginning in Forest Grove: Steve’s story
Man with long hair wearing a Harley-Davidson shirt with a tarp and bike behind him

A new beginning in Forest Grove: Steve’s story

Read more

From houseless to a home: Phillip's story
Native American man sitting in living room with a fish sculpture on one side and two lamps on the other

From houseless to a home: Phillip's story

Read more

Finding home at the Viewfinder: Tonya and Charlene
Woman in pink blouse standing in outdoor courtyard

Finding home at the Viewfinder: Tonya and Charlene

Read more

“Today is different”: finding refuge and renewal at Casa Amparo
Latina woman in white polka dot tank top and black pants smiling and standing at foot of exterior stairs

“Today is different”: finding refuge and renewal at Casa Amparo

Read more

 

Footer Menu

▼
Open menu
▲
Close menu
  • Services of Metro
    +
    Open this submenu
    −
    Close this submenu
    • Oregon Zoo
    • Oregon Convention Center
    • Portland Expo Center
    • Portland'5 Centers for the Arts
    • Data Resource Center
    • Garbage and recycling facilities
    • Metro cemeteries
  • Opportunities
    +
    Open this submenu
    −
    Close this submenu
    • Jobs
    • Contracts
    • Grants
    • Franchising and licensing
  • Access
    +
    Open this submenu
    −
    Close this submenu
    • Know your rights
    • Accessibility at Metro
    • Language assistance
    • Feedback and questions
    • Metro Accountability Hotline
    • Privacy policy
    • Request public records
    • Directions
  • Leadership
    +
    Open this submenu
    −
    Close this submenu
    • Metro Council
    • Metro Auditor
    • MERC
    • Committees
    • Who's my councilor?

Metro logo

Whether your roots in the region run generations deep or you moved to Oregon last week, you have your own reasons for loving this place – and Metro wants to keep it that way. Help shape the future of the greater Portland region and discover tools, services and places that make life better today.

Contact Metro

  • 503-797-1700
  • 503-797-1804 TDD
  • Send a message

Connect with Metro

Subscribe to Metro News

More subscription options

Find Metro on

Facebook Twitter YouTube LinkedIn Instagram