Doing business › Metro accounts for haulers
Find tips for solid waste haulers doing business with Metro. Learn about the automated access lanes, payment information and required documentation needed to obtain a Metro account.
Businesses that have been operating for at least one year may use the form below to apply for a Metro credit account for use at the Metro transfer stations. The application must be completely filled out and signed by an authorized signer of your company.
The personal guaranty or guaranties require a notary signature. A company mustobtaina positive credit history of one year with their trade references before being considered for a credit account with Metro.Download the credit application
Send completed original standard credit application to Metro, attn. Accounting, 600 NE Grand Ave., Portland, OR 97232. The Metro Code, chapter 5.02 (section 5.02.060) contains information about disposal charges and user fees. Learn more
For your convenience, Metro offers several ways to pay at a Metro transfer station.
To save customers time and money, Metro utilizes an automated weighing system that is activated by RFID (radio frequency) identification tags. Tags issued to Metro account customers eliminate the likelihood of being staged in line with self-haul customers. RFID tags allow Metro account customers use of the separate automated lanes.
Tags are assigned to specific trucks and are installed by the scalehouse staff. Installation includes riveting the tag onto the truck. Customers are responsible for requesting tags and reporting the sale or loss of their truck to prevent misuse. Metro has processed more than two million transactions utilizing the RFID system.
To receive an automation tag after obtaining a Metro credit account, stop by the main scalehouse during public hours at Metro South or Metro Central transfer stations.
Metro account holders who do not use the automated access lanes are limited to public hours at Metro South or Metro Central transfer stations.
Metro account holders that have vehicles with RFID tags and use the automated access lanes are given greater access and cheaper fees. The access hours for these vehicles are:
Each Metro account customer will be asked to inform Metro about their vehicles using the account at a Metro transfer station. The information about the vehicles will be entered into the scalehouse information files for customer convenience. The drivers of trucks not in the information file will be asked for proof of authorization to use the account.
To protect your account from unauthorized charges, please observe Metro's policy for charging to your account. The driver of a company vehicle may charge to an account if one of the following conditions is met:
A written letter of authorization on your company letterhead that has the following information:
The authorization letter can be presented to scalehouse staff or faxed to any one the following locations:
For assistance with the application process, call Metro Finance and Regulatory Services at 503-797-1616. For questions regarding vehicle authorization, call the scalehouse supervisor at 503-453-9416.
Covered/tarped loads of residential organics will be charged $56.67 per ton plus a $12 transaction fee. Minimum charge is $22 for 340 pounds or less.
Covered/tarped loads of commercial organics will be charged $60.88 per ton plus a $12 transaction fee. Minimum charge is $22 for 340 pounds or less.
Inbound organic waste loads will be directed to the appropriate tipping area and inspected by site personnel to ensure the loads meet minimum acceptance standards. Loads not meeting these standards shall be rejected and charged the municipal solid waste rate of $94.33 per ton plus a $12 transaction fee.
See the City of Portland website for a list of acceptable materials, unacceptable materials and approved compostable plastic bags:
If you have questions regarding organic materials accepted, rules and procedures call the Recycling Information Hotline at 503-234-3000.
If you have questions about rates at Metro’s transfer stations, contact Bruce Philbrick, Manager of Transfer Station Operations, at 503-797-1684.
Inclement weather procedures are recorded weekly for customer convenience at 503-797-1920. This recording also relays information regarding incidents at a Metro transfer station. In cases of extreme weather, the hauler hotline will be updated on a daily basis.
To view MOV files, download free QuickTime.
Metro's two transfer stations accept trash and recyclables from citizens, businesses and commercial waste haulers. Hazardous waste facilities are next to these stations. Find rates, fees and how to prepare a load.