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Metro accounts for solid waste haulers

Doing business    Metro accounts for haulers

Find tips for solid waste haulers doing business with Metro. Learn about the automated access lanes, payment information and required documentation needed to obtain a Metro account.

How to get a Metro account

Businesses that have been operating for at least one year may use the form below to apply for a Metro credit account for use at the Metro transfer stations. The application must be completely filled out and signed by an authorized signer of your company.

The personal guaranty or guaranties require a notary signature. A company mustobtaina positive credit history of one year with their trade references before being considered for a credit account with Metro.Download the credit application

Send completed original standard credit application to Metro, attn. Accounting, 600 NE Grand Ave., Portland, OR 97232. The Metro Code, chapter 5.02 (section 5.02.060) contains information about disposal charges and user fees. Learn more

Transfer station payment options

For your convenience, Metro offers several ways to pay at a Metro transfer station.

  • cash
  • Visa, MasterCard and American Express (Cards must have a valid signature. The signer of the card must be present. Business credit cards must be accompanied by a letter of authorization signed by the card signatory. Certified businesses that have been in business for at least one year can open a transfer station credit account.)
  • debit cards with Visa/MasterCard logo
  • personal or business checks (Check must be imprinted with name and address and not be on "bad check list." Personal checks must be presented with a valid driver's license or identification card that matches the check being written, including address.)
  • Metro account

How to get an automation tag

To save customers time and money, Metro utilizes an automated weighing system that is activated by RFID (radio frequency) identification tags. Tags issued to Metro account customers eliminate the likelihood of being staged in line with self-haul customers. RFID tags allow Metro account customers use of the separate automated lanes.

Tags are assigned to specific trucks and are installed by the scalehouse staff. Installation includes riveting the tag onto the truck. Customers are responsible for requesting tags and reporting the sale or loss of their truck to prevent misuse. Metro has processed more than two million transactions utilizing the RFID system.

To receive an automation tag after obtaining a Metro credit account, stop by the main scalehouse during public hours at Metro South or Metro Central transfer stations.

Metro South transfer station hours, location and directions
Metro Central transfer station hours, location and directions

Hours of operation

Metro account holders who do not use the automated access lanes are limited to public hours at Metro South or Metro Central transfer stations.

Metro account holders that have vehicles with RFID tags and use the automated access lanes are given greater access and cheaper fees. The access hours for these vehicles are:

  • Metro South : 3 a.m. to 6 p.m. Monday through Saturday, 7 a.m. to 6 p.m. Sunday.
  • Metro Central : 2 a.m. to 5 p.m. Monday through Saturday, 8 a.m. to 5 p.m. Sunday.

How to authorize a truck

Each Metro account customer will be asked to inform Metro about their vehicles using the account at a Metro transfer station. The information about the vehicles will be entered into the scalehouse information files for customer convenience. The drivers of trucks not in the information file will be asked for proof of authorization to use the account.

To protect your account from unauthorized charges, please observe Metro's policy for charging to your account. The driver of a company vehicle may charge to an account if one of the following conditions is met:

  • there is a written authorization for the vehicle and the license plate or Metro decal is in our database
  • the vehicle is permanently marked with the company name
  • the vehicle is registered to the company

A written letter of authorization on your company letterhead that has the following information:

  • account number
  • license plate number of said vehicle
  • duration of the authorization (i.e., for a specified period of time or permanent)

The authorization letter can be presented to scalehouse staff or faxed to any one the following locations:

  • Metro Finance and Regulatory Services, 503-797-1719
  • Metro South transfer station, 503-650-1385
  • Metro Central transfer station, 503-223-7924

For assistance with the application process, call Metro Finance and Regulatory Services at 503-797-1616. For questions regarding vehicle authorization, call the scalehouse supervisor at 503-453-9416.

New organic rates

Covered/tarped loads of residential organics will be charged $56.67 per ton plus a $12 transaction fee. Minimum charge is $22 for 340 pounds or less.

Covered/tarped loads of commercial organics will be charged $60.88 per ton plus a $12 transaction fee. Minimum charge is $22 for 340 pounds or less.

Inbound organic waste loads will be directed to the appropriate tipping area and inspected by site personnel to ensure the loads meet minimum acceptance standards. Loads not meeting these standards shall be rejected and charged the municipal solid waste rate of $94.33 per ton plus a $12 transaction fee.

See the City of Portland website for a list of acceptable materials, unacceptable materials and approved compostable plastic bags:

If you have questions regarding organic materials accepted, rules and procedures call the Recycling Information Hotline at 503-234-3000.

If you have questions about rates at Metro’s transfer stations, contact Bruce Philbrick, Manager of Transfer Station Operations, at 503-797-1684.

Hauler hotline

Inclement weather procedures are recorded weekly for customer convenience at 503-797-1920. This recording also relays information regarding incidents at a Metro transfer station. In cases of extreme weather, the hauler hotline will be updated on a daily basis.

Related documents

To view PDF files, download free Adobe Reader. To translate PDF files into text to assist visually-impaired users, visit Access.Adobe.com.

To view MOV files, download free QuickTime.

Related Links

Metro's garbage and recycling transfer stations

Metro's two transfer stations accept trash and recyclables from citizens, businesses and commercial waste haulers. Hazardous waste facilities are next to these stations. Find rates, fees and how to prepare a load.

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Metro
600 NE Grand Ave.
Portland, OR 97232-2736
503-797-1700
503-797-1804 TDD
503-797-1797 fax